Ossian Media designs, supplies, and installs complete operational systems for hospitality, retail, and growing SMEs. We bring together the software, hardware, and integrations that run a modern business, including booking engines, property management systems, EPOS terminals, accounting platforms, and the automation that ties them together.
We are not simply a reseller forwarding a product brochure. We specify the system, supply the hardware, install it on site, configure it to your operation, and connect it to the rest of your stack. Once it is live, we maintain it. If you run a hotel, restaurant, retail outlet, or multi-site venue and your current setup is a patchwork of disconnected tools and manual workarounds, that is the problem we solve.
Systems Architecture
One connected system. Not a stack of disconnected tools.
Most operational waste sits in the gaps between systems, bookings re-keyed into a diary, bar tabs that never make it onto the room bill, invoices raised twice. We close those gaps.
We design the operational backbone of the business, selecting the right PMS, booking engine, EPOS platform, payment processor, and accounting tool, and mapping the data flows between them so information moves automatically. Platforms we work with include Cloudbeds, Mews, Lightspeed, SumUp, Square, and Xero.
What We Deliver
Four pillars. One delivery model.
EPOS Systems
We supply, install, and integrate EPOS systems end-to-end.
EPOS is a core part of what we deliver. Every EPOS engagement covers specification, supply, installation, configuration, integration, training, and post-launch support.
In every EPOS engagement, we:
- Specify the right hardware and software stack for the venue, based on covers, transaction volume, and integration requirements
- Supply the physical equipment, terminals, printers, cash drawers, networking
- Install it on site, including cabling, network configuration, and payment device pairing
- Configure the till, menu structure, modifiers, courses, tax codes, user permissions, table plans
- Integrate the EPOS with the wider system, including PMS, accounting, kitchen display, and online ordering
- Train the team and provide written operational documentation
- Support the deployment after go-live with a defined SLA
Hardware We Supply
Specified to the venue. Selected for compatibility and performance.
- EPOS terminals (countertop and tablet-based)
- Thermal receipt printers (front-of-house)
- Kitchen printers and KDS units
- Cash drawers (compact and standard)
- Customer-facing displays
- Barcode scanners (handheld and presentation)
- Integrated card payment terminals
- Ancillary peripherals
- Cabling
- Hardware Sourcing
- Ancillary peripherals and cabling
- Routers, switches
- Wi-Fi access points
- Structured cabling and mounts
- Secure Networks
We do not push a single vendor or off-the-shelf bundle.
Every EPOS system is specified and sourced based on API compatibility, integration requirements, and the operational realities of the venue.
Hardware is selected to work as part of a connected system, integrating cleanly with PMS, payments, and accounting, ensuring reliable operation on site and accurate data flow across the business.
Example Deployment
Independent Highland hotel: rooms, restaurant, bar, one system.
A multi-revenue-stream hospitality client engaged us to replace a fragmented setup of standalone tills, paper diaries, and manual room-billing reconciliation.
Delivered:
- Cloudbeds PMS deployment covering rooms, packages, and rate management
- Full EPOS supply and installation across the bar and restaurant
- Integration between EPOS and PMS, so bar or restaurant charges post directly to a guest room folio
- Automated nightly reconciliation between EPOS, PMS, and accounting
- A central operational dashboard showing occupancy, food and beverage revenue, average spend, and gross margin
Outcome: Room-to-bar billing handled in a single tap. End-of-night spreadsheet reconciliation eliminated. Clean monthly accounts.
Sectors We Work With
Where transactions, bookings, and reporting need to operate as a single system.
How We Work
A defined delivery process, scaled to the engagement.
Why This Matters
The difference between running the operation and the operation running you.
A connected operational system is not a luxury for large hotel groups. For an owner-operated hospitality or retail business, it is the operational backbone.
A well-designed system:
- Removes manual processes that absorb staff time and introduce errors
- Reduces revenue leakage from missed postings, voided charges, and reconciliation gaps
- Gives owners real-time visibility into trading, without waiting for the monthly accounts
- Creates a single source of truth across bookings, sales, stock, and finances
- Scales, adding a second venue, revenue stream, or payment method does not mean starting over
